Comments on: Do we promote customer-centricity in Indian culture? http://msacademy.in/wordpress/management-scholars-academy-blog/2010/07/do-we-support-customer-centricity-indian-culture/ Your mentor on the management ladder Tue, 29 Mar 2011 07:11:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Asokkumar.C http://msacademy.in/wordpress/management-scholars-academy-blog/2010/07/do-we-support-customer-centricity-indian-culture/#comment-1384 Asokkumar.C Thu, 22 Jul 2010 05:12:26 +0000 http://msacademy.in/wordpress/?p=844#comment-1384 Hi Ganapathy I do agree with the basic but disagree your opinion "corrupt politicians corrupting our people" . After 20 yrs out of country and living in chennai for the past 1year. What I noticed is in very generic human value context we lost it somewhere. I'm regularly noticing this in my office commuting inside campus. The speedlimit is written & kept @ variou locations and most of the IT professionals(atleast 40%) definitly visited & stayed in US/europe/Japan/Singapore etc but still we've no courtesy of slowing down while pedestrian crossing(less crowded area inside campus). These pathetic situation definitly not from corrupt politicians rather we corrupt ourselves. Another example, this happened when I was waiting to buy school uniform at my kids school, even after reminding few times to stand in a queue simply they're adament to follow common sense of simplifying the work of issuers and frustration of other waiting parents. This is not a crowded place which I'm talking, it's elite people's place where they pay lacs of rupees for their school fees. Moreover all these parents are either NRI or Rich person. Above is my observation but still I'm looking for some root cause for this happening and trying to help the society to find solution. Another interesting event on politicians and/or govt officials follows here. Everyone of us aware that some body forged the marksheets for medical/engg admission. I still don't understand, Is it difficult to compare the physical marksheet against the database where they've centralized mark list. We're proud to say, India is no "1" in IT service provider and we've plenty of IT workers but we don't care about our back. Beleiving that things may change slowly and let's be a part of that. Regards, Asokkumar Christian Hi Ganapathy I do agree with the basic but disagree your opinion “corrupt politicians corrupting our people” . After 20 yrs out of country and living in chennai for the past 1year. What I noticed is in very generic human value context we lost it somewhere. I’m regularly noticing this in my office commuting inside campus. The speedlimit is written & kept @ variou locations and most of the IT professionals(atleast 40%) definitly visited & stayed in US/europe/Japan/Singapore etc but still we’ve no courtesy of slowing down while pedestrian crossing(less crowded area inside campus). These pathetic situation definitly not from corrupt politicians rather we corrupt ourselves. Another example, this happened when I was waiting to buy school uniform at my kids school, even after reminding few times to stand in a queue simply they’re adament to follow common sense of simplifying the work of issuers and frustration of other waiting parents. This is not a crowded place which I’m talking, it’s elite people’s place where they pay lacs of rupees for their school fees. Moreover all these parents are either NRI or Rich person.

Above is my observation but still I’m looking for some root cause for this happening and trying to help the society to find solution.

Another interesting event on politicians and/or govt officials follows here. Everyone of us aware that some body forged the marksheets for medical/engg admission. I still don’t understand, Is it difficult to compare the physical marksheet against the database where they’ve centralized mark list. We’re proud to say, India is no “1″ in IT service provider and we’ve plenty of IT workers but we don’t care about our back.

Beleiving that things may change slowly and let’s be a part of that.

Regards,
Asokkumar Christian

]]> By: Hari http://msacademy.in/wordpress/management-scholars-academy-blog/2010/07/do-we-support-customer-centricity-indian-culture/#comment-1241 Hari Wed, 14 Jul 2010 11:11:01 +0000 http://msacademy.in/wordpress/?p=844#comment-1241 Yes, i agree that we need to be more customer focussed, friendly when we interact with them. We should pass on the feeling of togetherness when we talk/interact with them so that they get the "comfort" feeling towards sharing their problems. Most of the problem will be solved once we know the actual requirements of the customer. Not all of them will be able to elucidate their requirements clearly. Thus, it becomes the job of the vendor to understand it and help in solving the same. It would be become easy for us to understand their problem if we approach them openly and listen to their requirements and this is what customer focus would ideally strive to acheive. Yes, i agree that we need to be more customer focussed, friendly when we interact with them. We should pass on the feeling of togetherness when we talk/interact with them so that they get the “comfort” feeling towards sharing their problems. Most of the problem will be solved once we know the actual requirements of the customer. Not all of them will be able to elucidate their requirements clearly. Thus, it becomes the job of the vendor to understand it and help in solving the same.

It would be become easy for us to understand their problem if we approach them openly and listen to their requirements and this is what customer focus would ideally strive to acheive.

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