We were talking about building relationships. The one practical tip here is “Remember the names”. The sweetest syllable to the ear of any man or woman is their name. Write down the names of your team members and key stakeholders and create your personal team dictionary. It is all there in outlook or lotus notes, yes. But write down the name picturing the person’s face. Add their phone number and e-mail ID. I don’t mean it should be paper and pen. It can be excel also. But don’t cut and paste from outlook. Type it so that you can get the spelling right.
Know their actual first name if what you heard is a nick name. It may be there in their business card. Use the full first name in formal communications. As you learn more about the person, such as their special competencies, career goals, family details, food tastes, etc. add it to the list.
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