Project Communication Management
PMBoK definition of Manage Stakeholders :
Managing communications to satisfy the requirements of and resolve issues with project stakeholders
The scene from Ramayana:
When Sugriva saw Rama and Lakshmana coming towards his hiding place, he became jittery. He sent Hanuman to find out who they are. Hanuman talks pleasantly to the brothers and finds out who they are and why they are wandering in the forest. He makes a judgment call that they will help Sugriva and Sugriva can return the favor. He takes them to Sugriva and forges friendship between Rama and Sugriva.
Hanuman goes with the squad that travels in the southern direction, crosses the ocean and finds Sita in the palace garden of Ravana. Ravana and the rakshasis threaten her life. She was about to commit suicide. Hanuman tells the story of Rama and gains her attention. He knows that this is Sita. But he still asks her who she is and why she is crying and listens patiently to her lament and thus wins her trust. He consoles her with words, “Don’t cry.” He gives her the
signet ring of Rama and repeatedly assures her that Rama will soon come and rescue her.
He meets Ravana and warns him in the name of Rama and Sugriva. But seeing that Ravana is too arrogant and realizing that terror can be answered only with terror, he causes significant damage to the rakshasa army and burns down Lanka city to put fear in the heart of Ravana.
On return from Lanka he narrates to his monkey friends all the events that transpired and motivates them to fight for Rama to rescue Sita. Hanuman comes back to Rama and conveys the crisis situation Sita is in. He instigates Rama to
march to Lanka right away. He also describes the defense and security situation in Lanka to help Rama strategize his offence.
After Ravana was defeated, Rama asks Hanuman to convey the good news to Sita. Similarly when approaching Ayodhya in Pushpaka Vimana, Rama stops at a sage’s hermitage. He sends Hanuman ahead of him to Ayodhya to tell Bharatha that he will arrive the next day.
How the scene maps to the process:
Hanuman is remembered for his prowess to move mountains and cross oceans. He is equally remembers for his communication skills through which he connected all the stakeholders in this project and moved the events forward. Significant point to note is that he not only talks pleasantly and coherently but listens attentively and wins other person’s trust.
Related posts:
- Project Management in Valmiki Ramayana – 5
- Project Management in Valmiki Ramayana – 2
- Project management in Valmiki Ramayana – 6
- Project Management in Valmiki Ramayana – 7
- Project Management in Valmiki Ramayana – 8
Category: Management in Ramayana
2 Comments
20:38, 09.02.2010
Nice! FYI: Hanuman is my idol
00:16, 19.09.2010
Hanuman’s excellent communication skills have stopped Sita from committing suicide and given utmost confidence to Sita that Rama would destroy evil and uphold Dharma. His listening skills are commendable too. Thanks Ganapathy again for pointing out PMI concept through the excerpts from Ramayana.
Jai Hanuman and Jai Shriram!