a      facebook twitter google_plus linkedin blog home
| | | |

Management Scholars Academy's 100% Money Back Guarantee policy on ITIL Program                   Back to ITIL Page

Every one of MS Academy training program participant tells us that the best part of their certification journey was the training sessions they had with us. They see the learning curve and confidence boost for themselves. The productivity improvements they can show to their performing organization, guarantees growth in their career.

But since you came to us for ITIL certification, we want to back up our training program with a 100% money back guarantee. If you attended our 2 day ITIL Training program and did not clear ITIL foundation certification, we will refund the complete course fee you paid.

But positive result in any exam is achievable only through a combination of 100% effort from the participants + continuous learning support from MS Academy. So we are adding a few terms and conditions. We don’t foresee any of our participants applying for the reimbursement! It is very difficult to fail the exam after getting trained by us.

ITIL Training program with 100% Money back guarantee

Terms & Conditions

  • Our 2 day ITIL training program comes with 100% money back guarantee. If you do not clear the ITIL Foundation certification exam we refund your complete course fee amount.
  • Participant needs to take the ITIL exam within 30 days from the classroom training completion date.
  • Participants are requested to provide us the scorecards of the ITIL attempt. Without the scorecard, the reimbursement will not be processed.

Money Back Guarantee: Reimbursement Process

  • ITIL training participants are required to e-mail scanned copies of their ITIL Exam scorecard to training@msacademy.in along with a copy of MS Academy ITIL training certificate.
  • We will reimburse the amount payable within 15 days of receiving all the documents from you.
  • The mode of reimbursement will be a crossed cheque in the name of the participant.

What we expect from the participants to ensure success in the ITIL FoundationExam?

As the ITIL Exam needs preparation, succeeding in the same would require:

  • 100% effort and commitment from participants
  • Scoring at least 75% in the two quizzes in our ‘ITIL V3 Foundation Question Bank’.
  • Participants will have to adhere to all advice given by the instructors in the boot camp

When Money Back Guarantee is void?

  • Participants not taking the ITIL® examination within 30 days of the classroom training completion date.
  • Participants not maintaining 100% attendance in the 2 day ITIL® training program.
  • Failing to score at least 75% in the two quizzes in our ‘ITIL V3 Foundation Question Bank’.
  • Participants not submitting the required documents to MS Academy or have not paid the course fees in full.

Changes to our Money Back GuaranteePolicy

If we decide to change our policy on this matter, we will post those changes on this page.

Contacting Us

If there are any questions regarding this policy you may contact us using the information below.

Management Scholars Academy
48-B Mangalam Apartments, Sivaswami Road
Mylapore, Chennai,
Tamilnadu 600004
Email: ganapathy@msacademy.in


MS Academy Blog

Management Scholars Academy © 2010 - 2013. All rights reserved   |   Privacy Policy